Last updated: January 26, 2025
1. Introduction
Mention Scan ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media monitoring service.
2. Information We Collect
Account Information
- Email address (required for account creation)
- Name (if provided through OAuth)
- Payment information (processed securely through Stripe)
Usage Data
- Keywords you choose to monitor
- Alert preferences and notification settings
- Interaction data with alerts (favorites, archives, feedback)
Social Media Data
- Public posts from X (Twitter) that match your keywords
- Author handles and post content from public sources
- Sentiment analysis results derived from post content
3. How We Use Your Information
- To provide and maintain our service
- To monitor social media for mentions matching your keywords
- To send notifications about new mentions (email, Slack)
- To process payments and manage subscriptions
- To improve our service and develop new features
- To communicate with you about your account or our services
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Stripe (payments), Resend (email), Vercel (hosting), Neon (database)
- Third-Party Integrations: Slack (if you enable notifications)
- Legal Requirements: When required by law or to protect our rights
5. Data Retention
We retain your data for as long as your account is active. Alert history retention depends on your subscription plan (7 days to 5 years). You can request deletion of your account and associated data at any time.
6. Data Security
We implement appropriate security measures including:
- Encryption of sensitive data (API keys, tokens) using AES-256-GCM
- HTTPS encryption for all data in transit
- Secure authentication with magic links and OAuth
- Regular security reviews and updates
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Export: Export your data in a portable format
- Opt-out: Disable email or other notifications
To exercise these rights, contact us at privacy@mentionscan.com or use the account settings in your dashboard.
8. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@mentionscan.com